Responsible Gambling & Player Protection

Fastpay offers several built-in controls to help manage your gaming activity. Access these features through your account settings or by contacting support.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once your limit is reached, you cannot deposit further until the period resets. This is one of the most effective ways to control spending.

1. Log in to your account - Navigate to Settings or Cashier.
2. Select Deposit Limits - Choose your preferred timeframe (daily, weekly, monthly).
3. Enter your limit amount - In AUD or your chosen currency.
4. Confirm - The limit takes effect immediately.

Limits can be lowered at any time; raising them usually requires a waiting period (typically 7 days) to prevent impulsive decisions.

Session Time Limits

You can set a maximum session duration. After the time expires, you will be logged out automatically. This helps prevent extended play sessions.

Reality Checks

Fastpay can send you periodic reminders during play (e.g., every 30 minutes) showing how long you have been playing and how much you have wagered. These prompts encourage you to take breaks.

If you need to step back from gambling, self-exclusion is a formal way to block your account.

Self-Exclusion Process

Contact Fastpay support via live chat, email, or the help centre and request self-exclusion. Provide your username and confirm the duration (typically 6 months, 1 year, or permanent). Your account will be frozen; you cannot log in, deposit, or play during the exclusion period.

[!NOTE] Self-exclusion at Fastpay does not automatically exclude you from other online casinos. If you wish to self-exclude across multiple operators, use the National Self-Exclusion Register (where available in your state) or contact individual sites separately.

Temporary Account Closure

If you need a shorter break (days or weeks), you can request a temporary cooldown. Your account remains closed but can be reopened after the cooldown period ends.

Responsible gambling starts with honest self-assessment.

• Set a budget you can afford to lose. Treat any money wagered as entertainment expense, not income.
• Never chase losses. If you have lost your session budget, stop playing.
• Avoid gambling when stressed, tired, or emotional. These states cloud judgment.
• Use free-play / demo modes on pokies and table games to learn rules without risking money.
• Take regular breaks. Step away from the screen every 30-60 minutes.

Fastpay Casino is an offshore operator and does not provide Australian-regulated gambling services. For independent support and information, contact these Australian services:

Gambling Help Online (Australia)

• Phone: 1800 858 858 (free, confidential, 24/7)
• Website: https://www.gamblinghelponline.org.au
• Provides counselling, support groups, and resources for problem gambling.

Lifeline Australia

• Phone: 13 11 14 (24/7)
• Website: https://www.lifeline.org.au
• Crisis support and mental health assistance.

GambleAware NSW

• Website: https://www.gambleaware.nsw.gov.au
• Information, self-assessment tools, and links to support services in New South Wales.

Victorian Responsible Gambling Foundation (VRGF)

• Website: https://www.responsiblegambling.vic.gov.au
• Resources and support for Victorian players.

These services are independent of Fastpay and provide free, confidential help.

Be aware of warning signs in yourself or others:

• Gambling more than intended or with larger amounts.
• Lying about gambling activity or spending.
• Neglecting work, family, or personal responsibilities due to gambling.
• Using gambling to escape stress, anxiety, or sadness.
• Chasing losses or feeling unable to stop.
• Borrowing money to gamble.

If you recognise these patterns, reach out to one of the support services above. Early intervention makes a real difference.

Fastpay's support team can assist with:

• Setting or adjusting deposit limits.
• Requesting self-exclusion or account closure.
• Clarifying bonus terms and wagering requirements (so you understand what you are committing to).
• Answering questions about responsible gambling tools.

Contact support via live chat (available 24/7), email, or the help centre on the Fastpay website.

[!RISK] Online gambling carries financial risk. Fastpay Casino is an offshore operator not regulated by Australian authorities. If gambling stops being fun or you are struggling to control your play, contact Gambling Help Online on 1800 858 858 or visit https://www.gamblinghelponline.org.au.

Responsible gambling is about balance. Use the tools available, set realistic limits, and remember that the house always has a mathematical edge over time. If you choose to play at Fastpay, do so as entertainment within your budget-never as a way to make money or solve financial problems.

For more information on Fastpay's terms and policies, see About Fastpay Casino.